While quality, reliability, and the optimal balance of price and quality are undeniably important — and are so fundamental that every company continuously strives to perfect them — the focus here is on the “Just in Time” principle. Companies that adopt this principle as a mandatory standard engage in additional self-improvement efforts. In other words, they are in a constant state of refinement of their business processes. While nearly all companies work on enhancing their business processes, our experience at BIS TECH SOLUTIONS has shown that the “Just in Time” criterion is among the most challenging to achieve and indicates a high level of development in a company’s business process management methodology and practice.

Business Process Management. Without delving into the intricacies of theory — and acknowledging that some may disagree with our conclusions (though we do not claim to have the final word) — there are two global aspects to consider:

• Business process audit
• Business process optimization

What is a business process audit?
A business process audit involves a thorough examination of a company’s operations and how all employees interact within established business processes. This examination is conducted without any interference in the processes. The aim is to assess the efficiency and effectiveness of the company’s processes, identifying both strengths and any deficiencies, duplications, or risks that could hinder the company’s operations or compliance. Covering various business aspects, including financial operations, operational procedures, and IT systems, this audit provides insights into the company’s strengths and weaknesses, laying the groundwork for improvements. The importance of a business process audit cannot be understated; incomplete or superficial audits can lead to erroneous conclusions and subsequent actions that may deteriorate the company’s performance. Thus, maximum engagement from all stakeholders during the audit phase is crucial. The data gathered during the audit will serve as the foundation for developing ways to optimize the company’s business processes.

What is business process optimization?
Business process optimization entails a systematic approach to improving the interactions among participants in a company’s business processes. This involves redesigning existing processes or implementing new ones to achieve better outcomes, with the goal of making the business more efficient, agile, and competitive. Optimization may include automating repetitive tasks, streamlining workflows, enhancing communication channels, and leveraging technology to reduce costs and improve service delivery. In the dynamic and ever-changing modern world, we at BIS TECH SOLUTIONS believe that business process optimization is not a one-time project but an ongoing effort to assess and adjust processes in response to external influences. By continually refining processes, companies address challenges such as:

1. Adapting to market changes: Adjusting business processes allows companies to quickly respond to market fluctuations, customer preferences, and competitive pressures.
2. Customer satisfaction: Optimized operations can improve customer service quality by reducing order fulfillment times, increasing order accuracy, and offering more personalized services.
3. Inventory management: Efficient processes help manage inventory levels more effectively, ensuring that stock meets demand, thereby reducing storage costs and minimizing shortages.
4. Supply chain management: Effective business process adjustments can enhance supply chain management, ensuring timely raw material delivery, reducing bottlenecks, and improving overall supply chain transparency.
5. Production efficiency: Business process optimization can significantly increase production efficiency, reduce waste, and lower manufacturing costs, directly impacting profitability.
6. Quality control: Improved processes contribute to better quality control, ensuring that products meet or exceed industry standards and customer expectations.
7. And, as the most challenging task, meeting the “Just in Time” criterion.

Audit and optimization of business processes are crucial for both trading and manufacturing companies aiming to succeed in today’s competitive environment. By regularly evaluating and improving their operations, these companies can achieve greater efficiency, enhance customer satisfaction, and maintain a competitive edge. The key to success lies in understanding the current state of business processes, identifying areas for improvement, and implementing strategic changes that foster growth and innovation.